SPOTLIGHT – INDUSTRY JOB [03.01.2018] DIRECTOR OF SALES AND MARKETING, PALAZZO VERSACE DUBAI

Reminiscent of a 16th century Italian Palace, Palazzo Versace Dubai is a Neoclassical masterpiece with subtle traces of Arabian architecture. Featuring a striking entrance, high ceilings, landscaped gardens, and a range of well-crafted Italian furnishings, the hotel is truly symbolic of the Versace lifestyle.

Set in the heart of the Culture Village, less than 15 minutes away from Dubai International Airport and 8 minutes away from Burj Khalifa and Downtown Dubai, Palazzo Versace Dubai is conveniently located along the shores of the historic Dubai Creek. On arrival one is welcomed by the striking ‘Pietra di Fiume’ design of the iconic Medusa and Greek décor. A walk through the 5-star hotel’s public spaces reveals several exclusive designs and fabrics from the House of Versace, while the lagoon pools and reflection ponds complement the serenity of the lush gardens that surround the hotel – a true luxury retreat for leisure travellers.

Every single piece of furniture and fabric that adorns the hotel’s 215 hotel rooms and suites, and 169 residences, is designed and tailor-made by the House of Versace exclusively for the Palazzo Versace Hotel in Dubai. Each of the hotel’s 8 restaurants and bars is designed to have an al fresco terrace to reflect the heritage of Palazzos, where the internal court was the informal space to meet, dine and enjoy the weather. The three outdoor pools are decorated with mosaic tiles and surrounded by palm trees and flowers. The beautifully landscaped gardens and unobstructed views of the Dubai Creek and skyline, make this luxury hotel an ideal venue for weddings and social events in Dubai.

SCOPE

The Director of Sales and Marketing is responsible to drive the momentum and provide the direction and motivation to execute the sales strategy for the hotel in order to achieve and exceed budgeted revenues, in all aspects of the hotel business

MAIN RESPONSIBILITIES

• Conducts continuous research on potential accounts in the corporate, leisure and MICE markets
• Achieves established annual sales quotas and targets
• Solicits maximum business from market segments and seeks updates from Sales Team on performance of regional accounts
• Set standards, supervises and reviews staff performances
• Establishes, maintains and reviews the departmental operations and Standard operating Procedure (SOP) manuals
• Attends overseas trade shows and sales trip to promote sales
• Recommends necessary sales action plans or procedure reviews to maintain and increase market shares
• Coordinates with Revenue Management team to maximize income potential
• Continually evaluates markets and their needs, comparing them with existing products and services
• Assist in creating development programs for rooms and food & beverage sales
• Maintains very close liaison with Front Office, Food & Beverage and Credit/ Finance departments.
• Establishes specific target for acquisition, retention and development.
• To draw up and implement marketing/ business plan for each department
• Establishes budgets for marketing and manage them efficiently
• Ensure that all activities adhere to and support Palazzo Versace Quality Management System

COMPETENCIES

• Minimum 7 to 10 years or progressive sales management experience in 5star luxury hotel segment
• Three to four years of direct management of sales team
• Middle East experience is highly preferred
• Degree in Hotel Management
• Advanced certification in Sales or Marketing
• Experience in a multi-cultural environment or experience with multiple cultures
• Proficiency in Microsoft Office software: Word, Excel and PowerPoint
•  – Knowledge of GDS Systems, Switch connectivity
•  – CRS (SynXis, Trust, Pegasus, Micros, etc.)
•  – PMS (Opera, Delphi etc.)
•  – Internet Booking Engines
•  – Revenue Management Systems
•  – Interfaces between PMS, CRS & RMS
•  – Experience in chain code switches & hotel implementations

Apply on Caterer Global

SPOTLIGHT – INDUSTRY JOB [21.08.16]: Arabic Cuisine (Demi Chef De Partie)

Job description

Traders Hotel, Qaryat Al Beri, Abu Dhabi

The hotel comprises 301 well-appointed guestrooms and suites. Rooms start at a spacious 32 square metres and feature a stylish design of warm tones and comfortable furnishings. For travelers requiring the highest levels of service and attention, the hotel also offers 80 Traders Club rooms on the seventh, eighth and ninth floor, as well as suites on the first to seventh floor. With a blend of contemporary style and comfortable furnishings, Traders Hotel, Qaryat Al Beri, Abu Dhabi is ideally located in the Qaryat Al Beri complex, which houses Shangri-La Hotel, Shangri-La Residences, CHI, The Spa at Shangri-La, The Villas by Shangri-La and a Souk.

DUTIES:

Assists the Chef de Partie in all aspects of the kitchen operation. Supervises the kitchen team in food production in the hot / cold kitchen. Ensures smooth operation and produce fresh, top quality products using the best ingredients. Prepares food according to set hygiene standards

REQUIREMENTS:

• At least 2 years experience in a similar position in a 5* or 4* hotel
• Graduate from a reputable Culinary Arts school or Hotel Management school
• Excellent communication skills in English (oral and written)
• Very knowledgeable in Food Hygiene & Sanitation practices and cost controlling procedures; certificate in HACCP/Food Safety Management

APPLY ON COMPANY WEBSITE

SPOTLIGHT – INDUSTRY JOB [14.07.16]: Executive Sous Chef, Yas Viceroy Abu Dhabi

Job description

Role Overview
The Executive Sous Chef supports the Executive Chef and is instrumental in the successful establishment of the Yas Viceroy hotel as a leading and trend setting dining operation.  The successful incumbent will bring along experience with a variety of restaurant and culinary styles.  The kitchen operation is large and diverse in culinary styles.  The responsibilities also extend to both indoor and outdoor banqueting and catering operations, as well as the Stewarding team.  The team comprises of a total of 130+ colleagues.

Leadership
As a role model leader and natural driver & motivator, this person fosters a winning, solution-oriented work environment, motivating and engaging colleagues to continuously delivering the best possible service to our business partners, colleagues and guests.

Strategy
He or she actively assists in participating in the strategic planning and ongoing development of the hotel including brand awareness and positioning, with a focus on food quality, innovative trends & promotions, along with food and menu costing.

Process
The Executive Sous Chef supports the F&B team in the achievement of the departmental revenue targets by developing new concepts/menus, communicating a clear vision for each sub-unit and improving existing processes that will benefit colleagues, revenues, costs and guest satisfaction. He or she will assist in developing, implementing and monitoring processes, standards and initiatives designed to achieve highly profitable results and superior quality of food in all outlets.

APPLY NOW

SPOTLIGHT – INDUSTRY JOB [03.05.16]: Learning Design Officer, EMAAR Hospitality Group

Job description

We are looking for a Learning Design Officer- someone with a graphic design background, who not only has the creative talent to design our training materials & internal communication collaterals (print, video & online) but also possesses the detail orientation to handle the administration and coordination of learning activities for the L&D team based out of Corporate Office, Emaar Hospitality Group.

Design:

• Development, design, and production coordination of printed materials, publications, special projects, and web content
• Working with department management to establish graphic standards and assure that our design, print quality, and web applicability meet our standards
• Collaboration with L&D/HR project teams to plan, analyze, organize, and execute assigned projects
• Create HR Brand guidelines and resources
• L&D Branding and design of workbooks, slide decks, handouts etc.
• Document design for brochures, whitepapers etc.
• Online marketing of internal initiatives- email teasers, posters etc.
• Be able to create short inhouse training videos- Planning, production, editing & post production follow-up
• Be proficient with social media to handle employee related stories and postings on our social media platforms
• Photography skills to create internal image library
• Create infographics, process maps- visual representations to aid learning
• Create Short modules for our e-learning platforms consisting of short lesson design with voice enabled ppts, video’s etc.

L&D Administration and Coordination:

• Manage the L&D PR process in EAM system and ensure all invoices are processed in timely manner
• Ensure all internal approvals and documentation needed are completed on accordance with EHG Policies and Procedures including External Learning Agreement
• Assist with L&D Budget preparation
• Keep the L&D budget utilization trackers within the direct scope up to date
• Update the learning hours tracker within the direct scope to ensure all training initiatives are tracked accordingly
• Work in liaison with the property L&D teams to communicate relevant monthly L&D initiatives to the teams within the direct scope
• Prepare monthly attendance sheet for the L&D team
• Coordinate cross learning applications within the direct scope
• Assign e-learning access to new users and manage the license transfers between the properties as required
• Conduct introductory e-learning familiarization sessions for new users
• Assist the corporate L&D team with preparation of the L&D events which includes – venue & F&B refreshment bookings, sending invitations, room set up
• Manage the L&D resources library
• Generate certificates of achievements for distribution to the associates
• Coordinates all L&D requests within the direct scope
• Ensure all new associates attend the Orientation Program at the property

Desired Skills and Experience

ESSENTIAL CRITERIA KNOWLEDGE, SKILLS & ABILITIES

• Recent experience having worked within a Graphic design role involving print and digital.
• Relevant completed studies in Graphic design or digital design.
• Excellent verbal and written communication skills.
• Must have excellent corporate presentation.
• Strong technical knowledge within creative suite and digital software.
• Experience in the use of Photoshop, InDesign, Illustrator and HTML is required.
• Highly developed computer literacy, particularly with common office applications.

QUALIFICATIONS, EDUCATION & TRAINING REQUIREMENTS

• Tertiary qualification in graphic design or commercial art
• Hospitality Industry experience preferred but not essential

PERSONAL ATTRIBUTES

• Creative flair, originality and a strong visual sense
• Ability to manage multiple tasks concurrently
• Deadline driven
• Ability to achieve outcomes with minimal direct supervision
• Ability to solve problems by being collaborative, creative and analytical
• Contribute to a vibrant environment by being energetic, enthusiastic and engaged in everything you do
• Ability to adapt in a changing environment

• Must be extremely organized and detail oriented

• Confidence, to present and explain ideas to clients and colleagues
• Must have excellent time management skills
• Must have ability to work independently as well as in partnership with team

APPLY ON LINKEDIN

SPOTLIGHT – INDUSTRY JOB [17.04.16]: Senior Aquarist – Atlantis the Palm, Dubai

Job description

The Lost Chambers Aquarium is nestled in the heart of a 5 star family resort Atlantis the Palm, Dubai. The marine and freshwater species are quite diverse – with representative animals from all continents, rivers and oceans all over the world, including local species in Dubai. The famous Aquarium boasts over 350 different species and 65,000 marine animals, jellyfish and seahorse propagation along with a diverse breeding population of elasmobranchs with 7 species already successfully reproduced. Our state of the art exhibits vary in size, from 1,000 liter interactive touch tanks to our impressive 12 million liter Ambassador Lagoon.

The successful person will be working in the largest aquarium in Middle East & Africa and one of the most famous aquariums in the world! With 21 small exhibits and the largest collection of diverse local species found in the Arabian Gulf in an open air habitat, you will demonstrate a high level of expertise and education whilst maintaining extremely high standards at all times, applying highly competent Aquarist and supervisory skills.

You will also be working closely with our dedicated Water Quality team, who ensure supreme water runs independently through our life support systems for each exhibit. State of the art Quarantine facilities and restaurant grade diets all contribute to the superb health of animals in our collection, where the highest quality of water is a result of natural seawater drawn from the Arabian Gulf with the most experienced, enthusiastic and dedicated team of professionals collaborating their skills to achieve an outstanding result producing a breathtaking facility.

As we continue to grow and develop, we have a unique opportunity for a passionate Senior Aquarist to join our team of Marine professionals!

The successful person will manage and oversee the healthy living conditions, proper nutrition and constant care for all marine and freshwater animals in our Aquarium. This will also include managing the feeding schedules, daily maintenance of facilities, water analysis and animal observations.

The following duties and responsibilities will also be undertaken ion this role;

• Compile daily reports on animal observations and record any abnormalities or changes in behaviors
•  Apply analytical and technical skills to interpret information from animal records, observations and department logbooks
• Recognize diseases and maintain dietary requirements
• Apply and manage fish treatment and water quality programs on a daily basis
• Perform routine and preventative maintenance for the aquarium exhibits and equipment
• Apply animal husbandry skills
• Supervise a team of Marine professionals

Desired Skills and Experience

The successful candidate must also possess the following to be considered;

• Hold a PADI open water Scuba Certification or equivalent
• Hold a Bachelor’s degree preferably in Biology, Zoology, Marine Science or related field
• 5 years aquarium experience with 12 months supervisory experience
• Possess sound computer skills including all Microsoft applications
• Demonstrate the ability to mentor, coach and give direction to junior level positions
• Ability to work autonomously and within a team environment
• Enjoy guest interaction with the ability to display a high level of customer service

This position requires a dynamic person to join a culture of 80 plus nationalities, where you will be a part of a large team that creates an environment where people strive to do their best.  Understanding the company’s vision and demonstrating its core values will be highly regarded.

APPLY ON LINKEDIN

SPOTLIGHT – INDUSTRY JOB [05.04.16]: Marketing Manager – St. Regis, Dubai

Company

Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with more than 1,270 properties in some 100 countries and over 180,000 employees at its owned and managed properties. Starwood is a fully integrated owner, operator and franchisor of hotels, resorts and residences under the renowned brands: St. Regis®, The Luxury Collection®, W®, Westin®, Le Méridien®, Sheraton®, Tribute Portfolio™, Four Points® by Sheraton, Aloft®, Element®, along with an expanded partnership with Design Hotels™. The Company also boasts one of the industry’s leading loyalty programs, Starwood Preferred Guest (SPG®).

Location

Al Habtoor City, Sheikh Zayed Road
The St. Regis Dubai
The St. Regis Dubai extends the legacy of the Astor family to Dubai. The hotel’s interiors are accentuated with bespoke attention to detail, evident in elements such as the intricacy of the grand staircase and carefully selected artworks. Further complementing its grandeur is a private helipad. There are 234 guestrooms including 182 rooms and 52 suites, including its flagship Imperial Suite. The legendary St. Regis Butler Service is extended to every guest at The St. Regis Dubai.

Offering complete relaxation, Iridium Spa consists of six treatment rooms, two hammams and separate female and male wet areas with steam rooms and saunas. The St. Regis Dubai provides eight distinctive restaurants and lounges, ranging from a modern French Brasserie to a classic steakhouse, seducing senses with distinctive aromas and enchanting ambiences. The 800-square metre Astor Ballroom and six meeting rooms graciously accommodate gatherings from executive round-table meetings to grand occasions, providing guests every opportunity to curate unforgettable memories.

Department

Marketing

Job Description

POSITION PURPOSE
• Assist Complex Director of Marketing & Communications in reaching the targeted goals of the Hotel as defined in the marketing plan.
• To lead and manage the Public Relations Function of the Hotel through the development and implementation of successful strategies which are market focused, supportive of Marketing plans and in line with both Company and Hotel Mission and Vision.
• To keep all media sources informed of relevant events which place the hotel and its name in the public eye as a market leader, therefore maintaining a link between the Hotel and the press within the local community.

Essential Functions

• To co-ordinate new printed materials with the advertising agency.
• To ensure corporate identity standards for all promotional material.
• To co-ordinate and oversee the production of existing collateral and the development of new promotional materials.
• To ensure that all hotel collateral is updated and current and to manage the inventory on all collateral.
• To work with the Complex Director of Marketing & Communications to plan and co-ordinate the advertising and promotions programs.
• To prepare and implement the hotel’s annual advertising plan and to co-ordinate with advertising agencies on all matters related to creative and media planning.
• To monitor advertising as it appears for feedback to agencies on positioning and appearance.
• To bring ideas and participate in the preparations of the promotional theme events, other promotional activities and invitation lists.
• To co-ordinates mailings as stated in the marketing plan.
• To assist Complex Director of Marketing & Communications for preparing the annual and monthly marketing action plans.
• To follow the marketing results and propose corrective actions if needed.
• To keep close follow up on developments of the competitor hotels (occupancy, structural alterations, renovation, special campaigns, rate promotions, marketing efforts, theme events etc.).
• To update customers with the latest development of the hotel by means of Web-site and some other available distribution channels
• To participate in developing new ideas such as special packages, programs, promotional activities undertaken by sales department and/or F&B
• To work with frequent flyer airlines partners to promote the hotel internationally.
• To take part in sales and marketing training programs
• To keep himself/herself updated with the latest developments in the hotel including all activities, promotions, rates of the hotel
• To keep department informed of all changes in the Guest profile.

• To follow up market trend and suggest necessary actions to Complex Director of Marketing & Communications.
• To establish, maintain and continually improve the Hotel’s image through all forms of media relations (press, TV, computer communication etc)
• To develop excellent communications channels to both internal and external customers, (including all levels of employees) as well a corporate communications, providing regular communication on actual and forthcoming events.
• To be involved in the editorial committee of all in house publications for staff and guests alike, including press releases etc.
• To review daily, weekly or periodical press publications for either positive or negative articles written about the Hotel or the Company and take all necessary forms of action to develop a positive response.
• To review daily, weekly or periodical press publications for social, political, economic or legal articles, which may impact the business or public relations.
• Research and Benchmark all forms of media adverts and articles to ensure that the Hotel remains a market leader in public relations.
• To communicate any special events related to business or staff achievements in order to maintain a pro-active image of the hotel within local and international press and other forms of media.
• To activate the PR crisis management policy on behalf of the Managing Director, in order to communicate with local/international media regarding emergencies, therefore avoiding potentially damaging information to the Hotel/Company.
• To attend, participate in, communicate with, organize and co-ordinate parties, press associations, clubs, and societies etc. to promote a positive image of the Hotel within the market place, giving internal feedback to the Management Team.
• To arrange tours and site inspections of the Hotel as required, communicating and promoting facilities, features, benefits and new aspects of the entire Hotel product.
• To continue to establish, develop and attract contacts through societies, business and trade associations, charities, social clubs, civic and reform bodies etc.
• To network with colleagues in similar positions in the local hospitality and tourism industries, as well as other potential business related industries.
• To be involved in the development, implementation, management and success of Marketing Communication strategies in the Hotel’s Marketing Plan
• To foster and maintain excellent lines of communication with all members of the management team in order to promote two-way communication and offer support to profit centres and operations.
• To participate in the development, management and supply of all promotional collateral, mailing lists as well as international advertising and direct mailing.
• To manage the Marketing office administration function including: Photographic and other files/data banks, press clippings etc.
• To arrange photo shoots, special promotions, press releases and Advertisements
• To meet and host visiting international/local press representatives to the Hotel, arranging social or business activities as required.
• To deal with any guest complaints/comments brought to the attention of the Marketing office, taking all forms of appropriate action to give a positive response.
• To be involved in self-development programs in order to keep up to date with current communication and Marketing trends and tools and to enhance the continual learning process and make recommendations to the Complex Director of Marketing & Communications.
• To keep the hotel website updated and ensure that all images, events and contact details are valid.

• Update corporate website with all required data throughout the year in a timely manner.
• Attend to and deliver all requirements of the head office and the corporate communication offices within the given deadlines.
• Any other duties, which may be assigned to you from time to time as directed by your Manager.

Requirements

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

Skills

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Information Management
• Problem Solving
• Decision-making
• Leadership Skills
• Creativity
• Innovation
• Listening and Oral Skills
• Personal Appearance
• Grooming and conduct are an example to the team and provide a professional image for guests
• Ability to work and communicate in a multinational environment.
• English – excellent oral and written skills
• Arabic – beneficial
• Computer literacy adapted to the field of housekeeping
• Basic Computer Programs-Word, Excel, Power Point
• Communication Skills
• Presentation Skills

QUALIFICATION STANDARDS

EDUCATION
High School Diploma or College Degree in Hospitality.

Experience

At least 3 years of experience in marketing field as a marketing head or assistant manager in the hotel or media industry. More experience preferred.

APPLY NOW

SPOTLIGHT – INDUSTRY JOB [29.03.16]: Learning & Development Manager – Four Seasons Abu Dhabi

Job Description

Four Seasons Hotel Abu Dhabi is looking for top talent to join our pre-opening team and get ready to open the first Four Seasons in the Emirati capital

About Four Seasons Hotel Abu Dhabi at Al Maryah Island
The first Four Seasons in the Emirati capital will be 200-room Four Seasons Hotel Abu Dhabi at Al Maryah Island, in the heart of the new Central Business District. The striking new building is on a prime stretch of waterfront adjacent to the new ADGM Square complex, home of the new Abu Dhabi Securities Exchange. A retro-modern Chicago steakhouse, a cocktail bar, and a poolside restaurant with sweeping views overlooking the sea are among an array of dining options planned. The building will also house 124 private and leased residences.
Responsibilities

• Helps drive service quality assurance program
• Partners with peers and superiors to determine performance gaps and learning needs
• Works with training council to review key metrics (glitches, LQA, Coyle, standards missed, GES scores) and plans training activities accordingly
• Ensure the necessary training and learning is conducted in departments on a consistent basis
• Trains managers to train their employees in the needed skills area
• Manages an effective standards training program and ensures Standards Training Manuals are updated regularly and training checklists are turned in for new hires

Preferred Qualifications & Skills

• 3 – 5 years of experience as a Learning & Development Manager in a Luxury Hotel Required
• An understanding of technology and its role in T&D – from e-learning to training administration systems, being computer literate
• Marketing skills; a good understanding of internal marketing and publicity
• Innovative, able to develop new concepts and to deliver creative solutions
• Excellent communication and organizational skills; reading, writing, and oral proficiency in the English language

The benefits offered by Four Seasons Hotel Abu Dhabi include :

• Complimentary nights at FS Hotels worldwide
• Regular social and sporting events
• Paid home leave tickets
• Medical Insurance

APPLY ON COMPANY WEBSITE 

SPOTLIGHT – INDUSTRY JOB[14.03.16]: Director of Sales & Marketing – Fairmont the Palm

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 381 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of seven food and beverage outlets on property offer international dining options including Chinese cuisine and a Brazilian churrasco experience. Fairmont The Palm also features an expansive pool and beach area with a health club, Willow Stream Spa and the Fairmont Falcons Juniors’ Club.

Job description

Director, Sales and Marketing
As an active member of the Executive Committee, the Director, Sales & Marketing will oversee the strategy and day to day operation of the Sales & Marketing Department. This position is also responsible for the Hotel’s Sales, Marketing, Public Relations and Catering Sales strategy to position the Hotel as the destination of choice in the local market. The Director, Sales & Marketing will actively develop and implement programs in accordance with established Company policies, practices and procedures, as well as ensuring a strong focus on becoming a local and international destination of choice.
Summary of Responsibilities:
Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:

• To direct and manage all activity related to the Sales and Marketing department, ensuring all service standards are followed
• To be responsible for all Sales colleagues’ achievement of individual goals
• To direct all Sales and Marketing initiatives for the hotel
• To provide guidance and direction in the development of segment action plans
• To be responsible for account management of key market segments
• To ensure the achievement of sales objectives on a monthly, quarterly and yearly basis
• To review sales contracts, considering the number of rooms, average rate and total revenue objectives of the hotel
• Produces and controls all sales literature, including brochures, flyers, poster, promotional letters and giveaways
• To participate in select sales activities both on and off property
• To manage any sales incentive programs
• To ensure the integrity of key accounts, the key prospect data base and monitoring of the sales software programs for accuracy and thoroughness
• To prepare an annual budget for approval and administer that budget in a fiscally responsible manner
• Liaise with Front Office, Banqueting, F&B and Finance re: all Hotel sales activities
• Liaise and directly monitors the Public Relation Department with regard to advertising, editorial and press releases requirements
• To balance operational, administrative and colleague needs
  Personal Attributes:
  • Analytical and solid business acumen with good understanding of luxury hotel operations
  • Ability to work independently
  • Demonstrate leadership qualities to build strong employee engagement
  • Strong interpersonal skills and attention to detail
  • Good communicator with fluency in English. Ability to communicate in a local language where the hotel operates (e.g. French, Arabic, German, etc) is desirable
  • Proven organizational skills, able to set and meet deadlines as well as follow-through
  • Solid understanding of budgeting, forecasting, and expenses control

  
  Qualifications:

  • Bachelor’s degree with specialization in marketing is desirable

  
  Experience:

  • Minimum 5 years’ experience in managing Sales and Marketing function in a luxury hotel gained from working in key cities / resorts destinations globally
  • Regional Middle East experience is desirable

  
  Visa Requirements: Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.

  APPLY ON COMPANY WEBSITE 

DUBAI’S MAJOR NEW THEME PARKS -HIRING NOW!

The UAE is reported to have 5 theme parks under development at present including 3 parks within the major Dubai Parks and Resorts development: motiongate™ Dubai, Bollywood Parks™ Dubai and LEGOLAND® Dubai (2016); IMG Worlds of Adventure (2016); and Warner Bros. (2018) on Abu Dhabi’s Yas Island.

Opening to the public this year, Dubai Parks & Resorts (October 2016) will feature “over 100 attractions” including the world’s first Bollywood theme-park, a shopping destination (RIVERLAND™ Dubai), a LEGOLAND® theme park and water park, motiongate™ Dubai, a theme park developed in conjunction with three of the largest and most successful motion picture studios in Hollywood – DreamWorks Animation, Sony Pictures Studios and Lionsgate – and much more. The major new theme park resort is looking for 1000s of members of staff, highlight positions include over 400 experienced performers needed for its ‘Entertainment Cast’ including “Bollywood performers to hip hop dancers, actors to celebrity look-a-likes”.

When IMG Worlds of Adventure opens in 2016, it will be the world’s largest indoor theme park. Based around 4 main ‘zones’ – two of which represent the famous Cartoon Network and MARVEL brands, and the others: “IMG Boulevard” and “Lost Valley – Dinosaur Adventure” are original IMG Group concepts. With the capacity to cater to 20,000 visitors a day, IMG is also looking for 1000s of new staff.

With both Dubai Parks & Resorts and IMG Worlds of Adventure HIRING NOW, here is my pick of some of the most exciting new roles currently advertised:

ENTERTAINMENT CAST (VARIOUS) – DUBAI PARKS & RESORTS (AUDITIONS INFO)
SENIOR MANAGER (F&B) – DUBAI PARKS & RESORTS (APPLY)
ASSISTANT MANAGER (ATTRACTIONS) – DUBAI PARKS & RESORTS (APPLY)
ENTERTAINMENT CO-ORDINATOR – DUBAI PARKS & RESORTS (APPLY)
SUPERVISOR (COSTUME & WARDROBE) – DUBAI PARKS & RESORTS (APPLY)

VISUAL MERCHANDISER – IMG WORLDS OF ADVENTURE  (APPLY)
CHEF DE PARTIE – IMG WORLDS OF ADVENTURE  (APPLY)
JUNIOR PROGRAMMER – IMG WORLDS OF ADVENTURE  (APPLY)
ASSISTANT DIRECTOR OF SALES (TRAVELS & TRADE) – IMG WORLDS OF ADVENTURE  (APPLY)
DIRECTOR OF BUSINESS EXCELLENCE – IMG WORLDS OF ADVENTURE (APPLY)

SPOTLIGHT – INDUSTRY JOB [22.02.16]: Director of Revenue Management – Burj Al Arab

Job description

An exciting position has arisen at Burj Al Arab for a highly motivated and hard working individual to lead Revenue Management team.

The main purpose of this position is to be responsible for formulating long and short-term Revenue Management strategies of the Burj Al Arab and for overseeing their successful execution towards the advancement of RevPAR market share.  Leverages provided resources to ensure the successful application and continuous development of Revenue Management techniques for maximizing the generation of rooms revenue, as well as any other agreed-upon revenue streams such as catering, restaurant or spa revenues.

Your main duties will include:

• Monitor RevPAR index and provide critical analysis of SBU performance. Lead the SBU revenue team in the development of long and short-term strategies to address any deficiencies and to contribute to the ongoing growth of RevPAR market share.

• Develop and maintain a robust and current knowledge of the SBU’s marketplace and competitive environment.  Understand the macro and micro-economic variables affecting supply and demand in the local marketplace, and use this knowledge to create accurate operational and financial rooms revenue forecasts.  Prepare annual rooms revenue budget and co-author with Director of Business Development the SBU’s annual marketing plan.

• Be actively involved in the creation of weekly and monthly forecasts for catering, F&B and Spa performance and give recommendations for the optimization of RevPASM, RevPASH and RevPATBH.

• Perform unconstrained demand analysis to determine optimal business mix for SBU.  Considering optimal and forecasted levels of business from each market segment, work with the Director of Business Development to direct the SBU’s sales efforts accordingly.

• Oversee SBU process for evaluating all opportunities for contracted business (group, wholesale, corporate negotiated, etc.) presented through the Sales department.  Ensure that process enables high speed of response while maximizing SBU profits.  Conduct profitability analysis on specific pieces of potential business as warranted.

• Analyze/evaluate the performance of wholesale and corporate negotiated business in relation to discount ratios and materialization.

•  Lead the SBU to advances in system contribution through optimization of business mix and the effective and accurate management of the SBU’s rates, inventory and content in all distribution channels.  Leverage the expertise of the Jumeirah Group’s Distribution Marketing function towards these ends.

•  Develop and maintain a close relationship with the market manager of Third-Party Intermediaries to maximize the opportunities with these channels.

•  Maintain an advanced knowledge of system functions (and corresponding interfaces) related to the generation of rooms revenue for the SBU including PMS, CRS, RMS and Sales & Catering system and ensure that these systems are leveraged to their full capacity in order to enhance ROI for Jumeirah and maximize SBU revenue.

•  Champion the Revenue Management discipline within the SBU, ensuring that all personnel directly involved in the generation of rooms revenue understand essential Revenue Management principles and concepts.  Provide requisite training and development, contributing to the development of a Revenue Management culture within the Jumeirah Group.

•  Chair weekly and monthly Revenue Strategy meetings in order to formulate and disseminate strategies and tactics.  Ensure that prior decisions are re-visited in this forum in order to evaluate their effectiveness and promote learning.

•  Conduct price resistance analysis in order to gauge price elasticity of retail demand.    Maintain awareness of competitors’ retail prices and observe their pricing strategies.  Utilize gained knowledge from above to determine appropriate retail prices on an ongoing basis.  Ensure that pricing within all non-retail market segments is correspondingly rationalized against retail rates.

•  Based on observed demand patterns, apply appropriate inventory management, pricing strategies or other tactics to ensure that seasonal and day-of-week demand peaks are smoothed and shoulder period revenues thusly enhanced.

•  Fully utilize the IDeaS RMS in relation to reporting and yielding capabilities and monitor the forecasting and resulting BAR recommendations closely.  Ensure that range of rooms “products” distributed by SBU, including room types/classes, packages and promotions are scrutinized for strategic intent and rationality before reaching the marketplace.  Continually monitor the effectiveness of all products and their application to particular market circumstances.  Lead the SBU revenue team in the revision of existing products and creation of new products accordingly.

• Utilize the Jumeirah Group’s proprietary Market Intelligence platform to conduct critical analysis of SBU revenues and to monitor progress towards goals on key performance metrics.  Ensure that key stakeholders in the SBU, including the General Manager and Director of Business Development, are appropriately familiar with the capabilities of this platform.  Proliferate use of the platform in order to maximize Jumeirah’s ROI and grow SBU market share.

•  Understand and utilize other Market Intelligence tools like STAR, Hotelligence and Market Vision to formulate appropriate pricing and channel optimization strategies.

•  Work with regional and corporate Revenue Management representatives to identify and capitalize on revenue generating opportunities for the SBU.  Prepare for and lead property diagnostic sessions and standards audits as coordinated by the regional/corporate function.

• Actively develop all subordinates, ensuring that they have opportunities to grow their Revenue Management and leadership skill base through personal attention, internal/external training and participation in industry events.  Create a Revenue Management succession plan in order to sustain the viability of the discipline for the SBU.  Perform annual performance reviews of all direct reports and assist them to create personal development plans for career growth.  Recruit and retain colleagues that are intent on Revenue Management as a career path, who through development will become the future leaders of the discipline for the Jumeirah Group.

• Consult with other SBU departments to ensure that Jumeirah Group standards pertaining to the optimization of revenues are not circumvented, such as procedures for the collection of no-show and cancellation charges, early departure fees, etc.

• Ensure familiarity with and adherence to Jumeirah Group Revenue Management standards and guidelines throughout the SBU.

•  Perform other duties that management may from time to time reasonably require

To be considered for this role it is essential that you have earned a Bachelor’s degree or equivalent diploma in Hotel Administration or Business Administration.  You must also have at least 4 years in a position of direct responsibility for Revenue Management within a hotel/resort. You should also have a highly developed revenue management set of skills with excellent verbal and technological skills.

Having earned an MBA or other post-graduate university education with strong understanding of hotel distribution and processing the knowledge/desire to leverage technology as a resource will be viewed as highly desirable.

This position offers a highly competitive salary and package which includes; housing allowance, annual flight tickets, medical and dental coverage, pension, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.  Married colleagues will enjoy family benefits for up to two children which include education assistance.

APPLY ON COMPANY WEBSITE